Pets Warehouse Reviews

PetsWarehouse.com offers Free Shipping on Orders Over $49. However, there are some exclusions that apply. If the shipping address is incorrect, the purchaser is responsible for any or all delivery, return, or re-delivery costs. In terms of delivery, special delivery may be needed for some items.

As for the return policy, Pets Warehouse will replace the item and pay the cost of shipping for the replacement to you and the cost of returning the defective item if requested to Pets Warehouse after carrier inspection. Due to the nature of certain products, on-site repair by the customer might be required. They also seem to have no problem with exchanges & returns.

Please note that by using these services, buyers agree to the Terms of Service and the shipping & returns policy, which may be updated by Pets Warehouse from time to time. It's recommended to check their page regularly to make note of any changes to their Terms of Service.

PetsWarehouse.com requires all orders to be prepaid prior to shipment. This includes the cost of the items as well as any applicable shipping charges. Customers must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to PetsWarehouse.com. It's important to note that the company may place a pending charge on the customer's account immediately after an order is placed. However, the order may still be declined if payment is not processed successfully. If an order is declined due to payment issues, the customer will be notified via email and phone call. Please ensure to review the terms and conditions on the PetsWarehouse.com website for more detailed information.

PetsWarehouse.com is a pet supply store that started in 1974 with breeding birds. Today, it is one of the industry's top pet retailers. The website has been ranked #2 by Yahoo Internet Life magazine and as the third most visited site by NPD. It has a medium trust score and is considered to have a low risk.

The store offers a variety of products and services. Customers have praised the company for its customer service, with many highlighting the helpfulness of the staff. Some customers have mentioned specific products such as a hard-to-find item, a replacement door for a lizard cage, and specific turtle food. The company has been commended for its fast shipping and for resolving issues promptly. However, some customers have reported long delivery times.

Overall, PetsWarehouse.com has received mixed reviews, with many customers expressing satisfaction with their purchases and the customer service they received, while others had less positive experiences. The company appears to be committed to providing good customer service and a wide range of products for pets.

To return an item to PetsWarehouse.com, ensure that the original packaging, manuals, instructions, and accessories are included. A twenty percent (20%) manufacturers restocking fee applies on the merchandise in question. If an order is cancelled prior to shipment and has been allocated at the warehouse, a 15% restocking fee will be assessed. Please note that these terms may be subject to change, so it's always a good idea to check the latest return policy on the PetsWarehouse.com website. If you need further assistance, consider reaching out to their customer service team.

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